الشروط والأحكام

These Terms and Conditions govern your use of this shopping-preference survey and any promotional offer to receive a PlayStation 5 from eXtra free of charge in return for the shipping fee only (the “Offer”). By starting the survey or submitting a claim, you agree to these Terms and to the Privacy Policy.

1. Eligibility

Participation is for adults able to enter a binding contract, with a shipping address inside the Kingdom of Saudi Arabia. Confirming that you are 18 or older is an eligibility condition only; we do not collect your date of birth, age range, gender, or nationality. The survey collects shopping preferences for a promotional product offer. It is not a lottery, raffle, or game of chance. Completing the survey does not guarantee that an offer will be available to you. Eligibility may depend on preference answers, stock, a KSA shipping address, and other program rules.

2. The Offer

If you are offered a chance to claim, you may receive a PlayStation 5 free of charge provided you pay a shipping fee of SAR 18 only, subject to stock, delivery within Saudi Arabia, and successful payment. The product itself has no purchase price; the amount due is SAR 18 shipping only. Offers are limited and may end at any time without notice. The limit is one claim per person and per household unless we state otherwise. We may refuse, cancel, or reverse a claim in cases of suspected fraud, ineligibility, duplicate submissions, pricing/stock errors, or breach of these Terms.

3. Accuracy and data minimization

You agree that the preference answers and shipping details you provide are accurate and that you are the person named. Shipping addresses must be inside Saudi Arabia and in locations we (or our delivery partner) can serve. You are responsible for the shipping fee and any local fees or taxes that appear at checkout unless the payment page states otherwise. You are not required to provide sensitive personal data to participate.

4. Payment and fulfillment

Claiming the offer redirects you to our payment partner to complete the shipping fee and delivery address. Additional terms may apply on that page. Title and risk of loss pass according to the payment partner’s shipping terms. Product images and descriptions on this page are illustrative; the product delivered is as described at payment.

5. Survey answers and marketing

We may use your shopping-preference answers, in aggregated or de-identified form where possible, to improve our services. We will not sell your personal information. Data is processed in accordance with the KSA Personal Data Protection Law under SDAIA supervision, as described in the Privacy Policy. You may opt out of electronic marketing messages via the unsubscribe link or by contacting customersupport@extrashop.sa.

6. Prohibited conduct

You may not use bots, multiple identities, or other means to circumvent eligibility limits; interfere with the survey; or submit another person’s information without authorization. We may block access and void claims connected with that activity.

7. Disclaimer

This page is provided “as is.” To the fullest extent permitted by law, we disclaim warranties of uninterrupted availability, error-free operation, or fitness for a particular purpose. Nothing excludes liability that cannot be limited under applicable Saudi consumer-protection law.

8. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, or lost profits, arising from the survey or the Offer. Our total liability relating to this page or the Offer is limited to the shipping fee you paid, or the equivalent of USD 50 if you paid nothing, except where prohibited.

9. Governing law

These Terms are governed by the laws of the Kingdom of Saudi Arabia, including the Personal Data Protection Law and consumer-protection rules, without affecting mandatory rights that cannot be waived.

10. Contact

eXtra · customersupport@extrashop.sa